Shipping policy

Shipping Policy

Thank you for visiting and shopping with Roll The Dice! We strive to provide you with a seamless shopping experience, and to ensure timely delivery of your orders. This Shipping Policy outlines the details regarding order processing and the subsequent shipping of your products.

Order Processing:

1. Order Confirmation: Once you place an order on our website, you will receive an order confirmation email acknowledging receipt of your order. This email will contain your order details, including the items purchased, quantities, and shipping address. Please review this information carefully and contact us immediately if any changes are required.

2. Order Processing Time: Our team works diligently to process and prepare your order for shipment. We have a standard order processing time of 3-5 business days. This processing time allows us to verify the availability of the products, perform quality checks, and prepare your order for shipping. Please note that the order processing time does not include weekends or holidays.

3. Order Updates: We will keep you informed about the status of your order via email. You will receive an email notification once your order has been processed and is ready for shipment. In case of any unforeseen delays or issues that may affect the processing time, we will promptly inform you with an explanation and an updated estimated time of completion.

Shipping:

1. Shipping Methods: We offer various shipping methods to cater to different delivery requirements. The available shipping options will be presented during the checkout process, and you can choose the one that best suits your needs.

2. Shipping Time: The shipping time will vary depending on the chosen shipping method and the destination. Once your order has been processed and shipped, the estimated delivery time will be provided to you. Please note, if we are experiencing a high volume of orders, shipments may be delayed by a few days.

3. Tracking Information: To ensure transparency and allow you to monitor the progress of your shipment, we will provide you with a tracking number as soon as it becomes available. You can use this tracking number to track your package through the designated shipping carrier's website or tracking portal.

4. International Shipping: For international orders, please be aware that customs procedures and regulations may cause additional delays beyond our control. Any customs fees, import duties, taxes, or other charges imposed by the destination country are the sole responsibility of the customer.

5. Undeliverable Packages: If the delivery of your package is unsuccessful due to an incorrect or incomplete shipping address provided by you, refusal to accept the package, or any other reason beyond our control, the package may be returned to us. In such cases, we will contact you to arrange for re-shipment. Additional shipping fees may apply.

6. Lost or Damaged Packages: In the rare event that your package is lost or damaged during transit, please contact us immediately. We will work with the shipping carrier to investigate the matter and resolve it as efficiently as possible. Please refer to our Returns and Refunds Policy for further information regarding lost or damaged packages.

We do not cover the costs of duties and taxes on our end. This is the responsibility of the customer on their region.

If you have any further questions or require assistance regarding our Shipping Policy or your specific order, please don't hesitate to contact our customer support team. We are here to help!

Note: This shipping policy is subject to change without prior notice. Please refer to the most recent version available on our website for the most up-to-date information.